FAQ

  • Shipping

    2-7 business days for shipments within the US or Europe, while international shipping can take 7-21 business days, while standard shipping might take anywhere from 5 to 10 business days, also expedited shipping ensures that the package arrives within 1 to 3 business days.

  • How do I request a return, exchange, or refund?

    1. Make sure you have a valid reason to replace or return the product (e.g. defective items) and obtain evidence by taking photos.
    2. Next, contact our Customer Support team via email and include the evidence.
    3. After we have successfully alerted the supplier and they have approved the order return or refund, the product must be returned to the supplier.
    4. Next, when you return the product, provide a tracking number. The product must be returned to the address on the original package.
    5. Once the tracking number has been provided (or once the supplier has received the returned product), a replacement product will be shipped or a refund will be credited back to the card on file.
  • 15-30 Return Guaranteed

    Depending on the supplier you have 15-30 days return guaranteed.